TownePlace Suites by Marriott Hot Springs

The room was nice. We had a kitchenette with sofa bed. Room was great, but very small for a room with kitchenette, yet it was comfy. The shower was great. Hotel was quiet and in nice location. Enjoyed the stay.

The weekend breakfast was really good. Staff was super friendly and helpful. Room and property was very clean. Size of the room was okay, could of been bigger but we really were only there to sleep so it wasn't a big issue.

Loved the stay and property location was Perfect but I was over charged and whoever I spoke to was not very helpful. That should never have happened I had already paid for the stay.

Everything! The location could be hard to miss if you are not looking. It’s on the top of a hill tucked away in some random area. Totally unexpected. Once I got to the top of the hill I could see why the location was selected. The view was very impressive! So beautiful!!! My room was clean, spacious and had everything I needed. The bed was the coziest bed ever! Literally! I wanted to stay longer, but wasn’t able to. My room was so quiet. The shower was so big with lots of hot water. And I actually loved the location in the first level, and the laminate floors! My room looked just like the pictures on the website. It’s been several weeks since my stay, but I think I had a Standard King room. The rate was good too. This place and the friendly staff became my standard for every Marriott hotel I stayed in while on my cross country road trip. Indi and his staff were so kind, attentive, helpful and accommodating. I ran into some snags while staying there. Basically I didn’t understand how to use my BonVoy account when booking my room with booking.com. I thought I’d used my Marriott BonVoy & secured a late checkout. Oof! Indi took the time to sit down with me and explain how to use BonVoy to best suit my needs. Though the issue was entirely my fault, Indi and his staff took responsibility, with kindness - no blaming or rude looks, and allowed me to have a later check out. The housekeeping lady was so nice and patient with me. She seemed so much like an old friend that I wanted to give her a hug. What I specifically like about TownPlace - the room size, the kitchenette, the ability to borrow small appliances and the various options in the workout room.

This was my first time visiting Arkansas. TownPlace by Marriott my experience was exceptional. Because you guys made that happen. The rooms was very tidy, home like, me and my wife loved the hotel. All I the receptionist where all very jubilant. They had so much hospitality. Thanks to you we will always remember this. Thanks God bless. All the way from Texas.